Shipping Policy

Thank you for choosing torqan for your natural oral care needs. We are dedicated to providing you with high-quality, handmade eco-friendly products, including our signature Natural Miswak Siwak Wooden Toothbrush with handle. This Shipping Policy outlines important information about how we process and deliver your orders to ensure a smooth and transparent shopping experience.

Order Processing Time

All orders placed through our online store are processed within 1 to 3 business days. Please note that weekends and public holidays are not included in business days. Processing time begins once your payment has been successfully received via PayPal. After your order is processed, it will be prepared for shipment promptly.

Shipping Methods and Delivery Times

We currently ship our products from our location at 7 Penn Street, Bristol, BS1 3RB, United Kingdom. Shipping methods and delivery times may vary depending on your destination. Estimated delivery times are as follows:

• United Kingdom: 3 to 7 business days

Please note that these delivery times are estimates and may be affected by circumstances beyond our control, such as customs processing delays, carrier disruptions, or adverse weather conditions.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and the weight of your order. We strive to provide competitive shipping rates and aim to be transparent with all applicable fees before you complete your purchase. Additional customs duties, taxes, or import fees may apply for international shipments and are the responsibility of the customer upon receipt.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number where available. You can use this tracking information to monitor the progress of your package. Please allow up to 48 hours for tracking details to be updated by the carrier.

Shipping Restrictions

At this time, we are unable to ship our products to PO boxes, APO/FPO military addresses, or certain restricted regions. If you have questions about shipping to your location, feel free to contact us before placing your order.

Lost or Damaged Packages

torqan takes great care to ensure your order is packaged securely. However, if you receive a damaged or incorrect item, or if your package is lost in transit, please contact us within 7 days of the estimated delivery date at the email or phone number provided below. We will work with you to resolve the issue in a timely and professional manner.

Contact Information

If you have any questions or need further assistance regarding shipping, please do not hesitate to contact our customer service team:

• Email: torqan@wshu.net
• Phone: 0117 428 2231
• Address: 7 Penn Street, Bristol, BS1 3RB, United Kingdom

Payment Method

We accept payments via PayPal only. Your order will be processed once payment has been confirmed through the PayPal system. For questions about payment or checkout issues, please contact us directly.

Additional Information

Please be assured that torqan is committed to environmental responsibility and sustainability throughout every step of our process, from handmade product creation to packaging and shipping. We appreciate your support in choosing eco-friendly oral care alternatives.

This Shipping Policy is subject to change without prior notice. It is recommended to review this page periodically for any updates. Your continued use of our store constitutes acceptance of any changes.